It's difficult to be loyal, Microsoft. Very. Difficult.
Remember the issue I had with Outlook 2007? Well, I thought I had it fixed, after five hours on the phone, before I left for vacation. Nice try, but no dice.
I spent yesterday on the phone again. 324 minutes, to be exact, with a bunch of semi-cheery folks from Bangalore. Ultimately, all issues are resolved....for now.
But here's the rub, 50 minutes on hold, before I hang up, after I'm told I'll be spoken to in approximately 2-3 minutes. (I actually couldn't believe that it was taking that long, and presumed something wad VERY wrong, hence, the hang up.)
I call back, and am told it will be 7-8 minutes before I am connected to a tech support person. The time on hold? 73 minutes. For shame, for shame, for shame.
Best moment of the day...
I'm transferred from Outlook support, by Outlook support, to portable device support. The outlook issue affected my ability to sync my phone. Outlook was fixed, and I needed to fix the Mobile Device Center issue. Ahmed, at portable device support was going to charge me. I explained the issue, and he transferred me to Outlook support, and told me to tell them to document the file for a "grace case," and then have them transfer me back to him, so he could read the file, and start to solve my problem.
Really.
I complied, only to ease my pain, but I asked him if that was "my job" as a customer to inform their support people on file completion, that is, to instruct support personnel to document a file, and he replied that he thought it was.
Really.
Beautiful.
I work for a Fortune 100 company. Their Customer Service Rep's can see how long someones in the cue...73 minutes would lead to someones firing. It's not the tech support person's fault, it's Microsoft's.
Here's a clue, Microsoft, hire more people. You CAN afford it.
